IMPACTFUL EFFORTS

The Anaheim Ducks have demonstrated a commendable commitment to promoting diversity and inclusion in hockey, particularly through their grassroots roller hockey programs targeting underserved youth in California. Their proactive approach stands in contrast to the broader National Hockey League (NHL), which has faced criticism for inadequate efforts in this area.

The Ducks' Growth Outreach & Awareness Locally (GOAL) Hockey program is a grassroots initiative designed to develop community-based projects that introduce and expand hockey's reach. Additionally, their inline hockey initiatives, such as the Anaheim Ducks Inline Learn to Play Program, provide accessible entry points for young players, fostering a love for the sport among diverse populations.

In recognition of their efforts, the Anaheim Ducks have been designated as a USA Hockey Model Association, reflecting their emphasis on age-appropriate training and skill development in youth programming. This designation underscores the Ducks' dedication to nurturing talent inclusively and equitably.

Furthermore, the Ducks have partnered with organizations like Easterseals Southern California to promote disability inclusion, making hockey accessible to individuals with disabilities. Such collaborations highlight the Ducks' holistic approach to inclusivity, ensuring that hockey is a sport for everyone, regardless of physical abilities.

In contrast, the NHL's league-wide initiatives have often been criticized for lacking tangible impact. Programs like "Hockey Is For Everyone" have faced scrutiny for being more performative than effective. The Hockey Diversity Alliance (HDA), formed by current and former NHL players, has openly criticized the league for its inadequate response to racism and lack of concrete actions toward inclusivity. The HDA's decision to part ways with the NHL over these issues further emphasizes the league's shortcomings in addressing diversity.

While the NHL has recently launched the Player Inclusion Coalition to promote diversity, the effectiveness of such initiatives remains to be seen, especially given past criticisms. The league's slow progress has been a point of contention, with many advocating for more substantial and sustained efforts.

The Anaheim Ducks serve as a model for how individual teams can make a significant impact through genuine, community-focused initiatives. Their sustained efforts to grow grassroots roller hockey among underserved youth and their commitment to diversity and inclusion set a benchmark that the broader NHL would do well to emulate.

Sources: Andscape, Associated Press, Forbes, Wikipedia, Sports Illustrated, Easter Seals, USA Hockey, NHL.com, Ducks' Growth Outreach & Awareness Locally (GOAL)

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Ball Hockey and Roller Hockey: The “Flag Football” of Grassroots Hockey

The world of sports has seen a seismic shift in participation trends over the past few decades. One of the most notable transformations has been in football, where flag football emerged as a solution to growing safety concerns surrounding tackle football. As the NFL faced backlash over concussion-related injuries and the physical toll of the game, many parents opted to steer their children away from tackle football. In response, flag football offered an alternative—a version of the game that maintained its essence but minimized the risk of catastrophic injuries.

The result? Flag football has become one of the fastest-growing sports globally, not only keeping young athletes engaged but also reinvigorating the football fan base. It serves as a gateway for children and teens to fall in love with the sport, sometimes leading to tackle football later in life, and sometimes not. Either way, the game of football thrives.

Now, it’s hockey’s turn to take a page from this playbook.

The Case for Ball Hockey and Roller Hockey
Ice hockey, the traditional face of the sport, is grappling with its own challenges. Declining youth participation, economic barriers, and concerns about injuries have created a need for a grassroots revolution. Enter ball hockey and roller hockey, which could do for hockey what flag football has done for football: provide a safe, accessible, and affordable alternative that preserves the spirit of the game while addressing these barriers.

Here’s how ball and roller hockey could be the answer to growing the sport:

1. Lower Cost of Entry
Ice hockey is notoriously expensive. Between rink fees, specialized equipment, and travel costs for games, many families simply can’t afford to participate. In contrast, all you need to start playing ball or roller hockey is:

• A $25 stick,

• A $3 ball or puck,

• And access to an outdoor rink or even a smooth parking lot.

This affordability makes the game accessible to a much wider demographic, opening the door for communities that have traditionally been excluded from the sport due to financial constraints.

2. A Safer Alternative
Injuries are another significant concern in hockey, especially at the youth level. The high-speed collisions and physicality of ice hockey can lead to concussions, broken bones, and other serious injuries.
Ball and roller hockey, played without body checking and on safer surfaces, dramatically reduce these risks. Parents who might hesitate to enroll their child in ice hockey could feel more comfortable letting them try these less contact-intensive versions of the sport.

3. Building Grassroots Participation
Flag football’s success lies in its ability to introduce young players to the game in a fun, low-pressure environment. Similarly, ball hockey and roller hockey can serve as entry points for kids to develop their skills, passion, and hockey IQ before transitioning to ice hockey, or even instead of it.
The beauty of grassroots hockey is its versatility: it can be played recreationally, competitively, or as a stepping stone to the more advanced levels of the sport.

4. Reversing the Decline in Hockey Fandom
Hockey, particularly in North America, has struggled to grow its fan base. The sport is often seen as exclusive, requiring expensive equipment, elite skills, and access to ice. Ball and roller hockey break down those barriers, bringing the sport to parks, streets, and outdoor rinks where new fans can discover it.
These versions of the game also foster community, drawing in families, friends, and local spectators who may not have otherwise engaged with hockey.

Flag Football’s Playbook: A Model for Success
Flag football didn’t just save youth football; it brought a fresh energy to the sport. Its rise has created more pathways to participation, keeping kids active and engaged well into their teenage years and beyond. Similarly, ball hockey and roller hockey have the potential to fill gaps left by ice hockey’s declining participation.
They can introduce a new generation to the sport, bring hockey to underserved communities, and redefine what it means to be a hockey player or fan.

The Future of Grassroots Hockey
For hockey to thrive, it must evolve. Ice hockey will always have its place at the highest levels of the game, but ball hockey and roller hockey can be the grassroots engine that drives participation, fandom, and inclusivity. By emphasizing affordability, safety, and accessibility, these versions of the sport can reverse hockey’s decline and create a vibrant future for the game.

It’s time to take hockey outside—onto the streets, the rinks, and the neighborhoods where it belongs. The flag football revolution has shown us the way. Now, it’s hockey’s turn to grow its grassroots movement and bring the joy of the game to everyone.

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Marketing Nuances Are Important

When it comes to effective marketing, how we say things can be just as impactful as what we’re saying. Every word choice, phrase, and message is a lever we’re pulling to move our audience—toward trust, connection, or action. Yet, it's also easy to alienate the people we want to reach if we're not sensitive to the language we're using. In this sense, marketing is like walking a tightrope: we’re striving for a message that resonates, not one that isolates.

The Power of a Single Word: A Case Study on “Old” vs. “Older”

I was listening to a radio ad recently, one promoting a clinic for men’s health. The ad ran smoothly until the narrator said, “…so if you’re getting old, visit the [clinic name] now!” The intention was clear—encouraging men to take charge of their health as they age. But as someone who might fall into their target demographic, I had to wonder: did they just call me old?

It might seem like a minor slip, but words like “old” can have a surprisingly strong effect on people’s perception. There’s a subtle yet powerful difference between calling someone “old” and referring to them as “getting older.” While “getting older” is a universal experience that feels natural and even relatable, “old” is a term often laden with negative connotations—rigidity, decline, or even irrelevance.

Offensive vs. Non-Offensive Language in Marketing

This distinction between offensive and non-offensive language is nuanced but critical. While “offensive” is often associated with overtly harsh or inappropriate language, it can also be subtler—like the feeling of being dismissed or misunderstood. This nuance is one of the trickiest to navigate, especially in marketing, because what’s benign to one person may be off-putting to another. Missteps in this area can alienate not just individual customers but entire demographics.

For example, in our work promoting roller hockey, we need to be mindful not to pigeonhole potential new fans. Instead of saying, “For hockey fans who are looking to be more active,” we might say, “For anyone looking to add energy and excitement to their routine.” The former phrase assumes someone is already a fan of hockey, while the latter opens the invitation to anyone curious, new, or ready for something different.

When Small Missteps Add Up

A single word choice, like “old” instead of “older,” may not seem like a huge issue in isolation, but in marketing, every touchpoint with a potential customer builds on the last. Small language missteps accumulate over time, shaping a person’s perception of your brand. If they feel misrepresented or misunderstood by your messaging, they’re less likely to engage. Over time, these subtle disconnects can erode trust, credibility, and ultimately sales.

How to Choose Language Wisely

1. Define Your Audience Clearly: Know who you’re speaking to, their concerns, and their values. The language you use for roller hockey enthusiasts in their teens and 20s will differ from how you might address their parents.

2. Keep Your Language Inclusive: Avoid language that could isolate anyone outside your primary demographic. When talking about age, for instance, “older” keeps the reference more open-ended than “old,” making it feel relevant across age groups.

3. Understand the Emotional Impact of Your Words: Words aren’t just descriptors—they carry emotional weight. Before you finalize your copy, consider how each word might make your audience feel. If you’re in doubt, test the message on a small group or team members to get feedback.

4. Test and Refine Your Messaging: Pay attention to how your audience responds to specific messaging. Are certain groups engaging more than others? Does one version of your copy outperform another in terms of engagement, clicks, or conversions? Small changes can lead to meaningful improvements in response rates.

5. Look for Inspiration in Cultural Trends: Language and culture are always evolving, and effective marketing resonates with what’s current. Consider how broader trends in language might shape your messaging. For example, terms like “inclusive” and “supportive” may resonate with younger generations more than “competitive” or “exclusive” in some contexts.

Final Takeaway

In marketing, words are our tools, and every choice we make is a brushstroke on the canvas of our brand. Nuanced language can be the difference between building rapport with an audience and creating a distance that’s difficult to bridge. As we work to engage audiences—whether in roller hockey or any other industry—attention to detail in our language isn't just important; it’s essential. A well-chosen word can make someone feel seen and understood. And in the end, that’s what drives real connections, loyalty, and lasting success.

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NEW "UNEXPECTED" FANS ARE SO IMPORTANT

Most fans of professional sports are spectators who do not actively play the sports they enjoy watching. Data varies by sport and country, but a general estimate suggests that a large portion, often over 80%, are non-participatory fans. For instance, with popular sports like American football, basketball, and European football, the physical demands, skill requirements, and equipment costs can limit active participation among fans. However, people continue to be passionate spectators due to a variety of factors such as entertainment, community connection, nostalgia, suspense, and loyalty to teams or players.

In the U.S., sports consumption has evolved into a significant social and cultural activity where people bond over shared fan experiences rather than just participation. Research even highlights that suspense and competition are among the biggest draws, keeping fans engaged regardless of their personal involvement in playing the sport. Thus, sports fanship often stems more from psychological and social factors than from hands-on experience.

Non-participant fans represent an untapped audience in the push for roller hockey and youth involvement in the sport. These "unexpected" prospects, who may enjoy the sport without actively playing it, offer a unique growth opportunity. By targeting non-participant fans, roller hockey can build a larger, more enthusiastic community of supporters. This group could be drawn to the excitement, community, and culture surrounding roller hockey, particularly when it emphasizes accessibility, inclusion and fun. Since roller hockey can be played with minimal equipment in parks and outdoor rinks, it stands out as an inclusive entry point for fans who may not otherwise engage with sports due to cost, complexity or visibility.

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Sources:
Pew Research Center
American Phycological Association
HBS Working Knowledge