We understand that circumstances can change, and we aim to be as transparent and fair as possible when it comes to refund and cancellation requests. This policy applies to all league registrations, clinics, tournaments, events, and apparel purchases made through Hockey Without Boundaries, the OPEN RINK Pro Tour, and Top Cheez Hockey Apparel.
This policy is intended to:
Protect the integrity and financial sustainability of our programs and operations
Provide clarity to participants and families
Set consistent expectations for all transactions
1. PROGRAM REGISTRATION REFUND POLICY
(Applies to all leagues, clinics, tournaments, camps, and events)
Full Refund
A full refund minus a 3–5% processing fee is available if cancellation is requested prior to the published registration deadline.
Partial Refund
A 50% refund may be granted if the request is submitted after the registration deadline but before the program start date.
Refunds will not be issued for player withdrawals due to scheduling conflicts, personal travel, or change of plans after this window closes.
No Refunds After Program Start
Once the program begins, no refunds will be issued, regardless of participation status or reason for withdrawal. This includes absences due to:
Illness or injury
School or extracurricular conflicts
Dissatisfaction with team placement or schedule
Weather-related cancellations
Program Cancellation by Organization
If a program is canceled by our organization due to facility closures, low enrollment, or other operational reasons, you will be offered:
A full refund, or
A credit toward a future program (your choice)
How to Request a Refund
Refund requests must be submitted in writing to the program director at [Insert Contact Email]
Include participant name, program, reason for withdrawal, and date of request
Requests are processed within 10–14 business days
2. APPAREL PURCHASE RETURN & EXCHANGE POLICY
(Applies to all Top Cheez Hockey Apparel sales online or at events)
Returns
Apparel items may be returned for a full refund (minus shipping costs) if:
The request is made within 14 days of delivery or purchase
The item is unworn, unwashed, and in original packaging
Proof of purchase must be provided
Refunds will be processed to the original payment method
Exchanges
We offer size or style exchanges if stock is available
Customer is responsible for return shipping unless the item arrived damaged or incorrect
No Returns On:
Custom-printed items (e.g., team jerseys with player names or numbers)
Discounted or clearance items
Apparel purchased more than 14 days prior to the return request
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please notify us within 5 days of receipt. We will replace or refund the item at no cost.
FINAL NOTE
We strive to be fair and accommodating while maintaining the operational sustainability of our programs and merchandise. Your understanding helps us deliver high-quality, community-driven hockey experiences.
For any refund or return inquiries, please contact us at info@topcheezswag.com.
